DiGi Prepaid – When little things add up to create an excellent customer experience
Summary:
My overall experience on DiGi prepaid was remarkably impressive. DiGi prepaid abided by the most basic tenet in providing a satisfying customer experience: reward, never punish users when consuming your service.
Being in the mobile industry for more than 8 years now, it became a force of habit for me to buy a prepaid SIM of my destination country whenever I travel abroad. Although my international roaming is always active, I find it interesting to check the quality of telco services out in other parts of the globe.
For the Holy Week, my chosen stop was Kota Kinabalu, Sabah, Malaysia. I’m a beach person, so I wanted to check out how KK’s beaches compared to the Philippines. I also heard KK offers reasonably-priced water sports and activities that definitely appealed to me. White water rafting, parasailing and jetski were the must-dos for the trip.
On day 1, my girl friends and I went to a DiGi booth at the Centerpoint Mall after exchanging some local currencies. I must say, I’m quite impressed with my experience – from the purchase, actual use up to after sales support. Read more